The combination type and the electronic type are usually equipped with a Sentry key for added protection. Have someone else try their code to see if theirs works. I had (note, had) an OA3810 SentrySafe. At times, the bolt work can get jammed for a wide variety of reasons. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. The code is beeping but when it comes to turn the bolt to open it it will not move… It usually makes a noise after code of it moving the bolts to open it is no longer doing that… Help please. Hi, I have a dominator ground safe operated with a key which I have not opened in over one year. Before you try anything, change the batteries using brand name batteries. I would just call them and they will help u out. I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. Based in California, Jimmy Borden has written manufacturer books for a company since 2007. Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. Nope Need your help please. My safe stopped working. Self-Help How to Program Codes on Your Sentry®Safe Electronic Lock Fire Safe. It wouldn’t open either. Cabela gun safe won’t open. I changed my code. What do I so, Your email address will not be published. View our FAQs, order a key replacement, find your product manual and more. How can we reset this before calling a locksmith? I just bought a 24 gun stack on safe. I have used the original programmed numbers but to no avail. Neither did mine. Insert the Sentry key in the keyhole and turn it counter-clockwise as opposed to clockwise. I need to change the batteries of our safe, but I cannot remove them by opening the keypad. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). The company you purchased it from should be able to help you locate a number to contact the manufacturer. You saved the day. I can remove the broken piece. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. you should then be able to turn the handle of your safe and open your door. Sentry safes are of a high quality, offering both water resistance and fire resistance to protect the contents inside from floods and fires. If the key doesn't seem to open the Sentry Safe, it may have been turned in the wrong direction. I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. Always try the battery and unplug what u can and reset it. Bought used over a year ago. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. Recommendations for other subreddits to post to are welcome, as well. I own a protector gun safe and the batteries are to low to open the door. Have you figured it out yet? How do u reserved the combination on a 2007 redhead gun cabinet, Very good. I'm not sure if this one is exactly appropriate. It may be that there is debris in your lock and could be as simple as vacuuming the keyway out to clean out debris. Contact the Sentry Safe company by email or on the phone for additional help. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. (323)253-8045 willie. When I was the service manager, I would occasionally cover the late shift. As soon as I cleaned up the terminals it worked. Well after getting it home I find out Patriot Safes are out of buisness now. More Products Can I peel off the existing keypad and replace it with a new electronic Lagard keypad, get the safe door opened, get access to my contents and have a working safe? You can do so by checking http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. I had luck to read your posting before contacting technicians which could have costed a lots. Place your Sentry safe on a sturdy surface. Paypal Donation Link: https://paypal.me/boredlockpicker Subscribe! Nada. Self-Help How to Open a Sentry®Safe Touch Screen Lock and Dual Key Fire Safe. Thanks, Does it not come with a back up key? Make a small hole in the gun safe where you can see the lock inside. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinetc. Glad we could help! At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. They’ll charge you and you will have to provide proof of residence for where the safe is located, but they’ll be able to help get the safe open. This safe is just perfect for office, house, and hotel safe use. From what I can see online, there is a bit of a problem with older Sentry Fire Safes. Hi Frankv74, I had the exact same issue. You may need to do these steps a few times before you get it. We have a challenger tall gun safe. Please advise. First I removed the 4 AA batteries, put in fresh ones. as you stated, the battery did not have enough “juice” to completely retract the boltwork. If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. Your email address will not be published. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. A battery power indicator on the outside of the safe flashes yellow if the batteries are running low and need to be replaced. As the safe is open with the key but you have to know also how to open a sentry safe without a key as it is a very common practice to lose keys. All rights reserved. Now I just need a locksmith to fix it. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. If the key doesn't seem to open the Sentry Safe, it may have been turned in the wrong direction. Hi there, I’m having a problem opening my safe with a LA Gard keypad. Multiple beeps sound and light flashes, but won’t open. it is a cannon safari safe.. no key! Call the company is the best option you have and have then figure it out. Seems they need to be replaced from inside the door.It is a Fier Fyter from Costco. I have recently moved house and can’t open it. One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! The Sentry A5781 safe features an electronic lock. Thanks for your help! Make sure the safe is facing you. For example if your safe combination was 25, 45, 65, you would need to dial these exactly. Thankfully, most of the time the solution is a simple one and won’t take much of an effort to fix. Anyway, even though the battery worked, lights worked and the beeps worked…. He did not have the keys nor the numbers for the key pad.so I got it for a great price. The keypad works again, but the door won't open even after entering a … Unless you changed the code, this will unlock the safe. After making a hole, insert your finger inside the hole and unlock the lock or press a button to unlock and the gun safe should open. Your best bet is to go to http://www.findalocksmith.com or http://www.savta.org to find a reputable locksmith/safe technician to help you. Here you will know how to open a Sentry safe with a key and Combination. The only access is through the keypad. This will release some of the extra pressure on the bolt and should help the handle move more freely. Turn the key to the unlock position. Another possible reason your safe won’t open is your code has been deactivated. If you have an electronic lock, try replacing the battery with a brand new Duracell battery and try again. Thanks alot. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. Thanks, To be honest I couldn’t tell u. How to Open a Sentry®Safe Electronic Lock with Dual Key and Fingerprint Scanner Fire Safe. Disconnected and/or Damaged Wiring. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. Either the lever’s stuck or your wheels are out of alignment. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). Live Chat is currently unavailable. https://tacticalexposure.com › how-to-open-a-sentry-safe-without-a-key Next, pull the handle in the opposite direction than you normally do and enter the code. imgur of the key and safe. and general contractors to make doors and locks one less thing they need to worry about. Steve, I installed a 9v. Your Sentry Fire Safe won’t open? Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. There is no power going to the key pad even though I’ve replace the 9V battery with a new one. Well, sentry safe is a popular safe that helps to keep your valuable things safely. You may need to contact the manufacturer if these procedures don’t get you your desired results. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. The safes can be bulky and a little heavy. Many safes  go into penalty lockout mode if too many wrong codes are entered. Fingers crossed, the reason your safe won’t open is as simple as dead batteries. What do I do? I’m only asking for advice before I attempt anything ….. Turn your back to the safe, and kick the door, hard, a few times. Also I wouldn’t go through the company unless your motherboard is defected and they send u another one like I got when mine quick working. Once you begin to hear the pins release, begin to turn the paperclip until you are able to release the lock. What am I doing wrong? I suggest contacting the manufacturer of your safe to see if there is a manufacturer approved troubleshooting document available or if your safe is still under warranty. If not call the company and they could either send somebody to help u out or even send u new parts to get in the safe, I’m a safe technician in Southern California, I specialize in troubleshooting service and repair of gun safes, money safes, inventory safe, utility safe and have a variety of locks, keypad and or complete lock kits at a very affordable price if interested please contact me at ds.services21@gmail.com, I have an problem in keep safe …That is ….When I entered password after that it’s shows me timers again again …What should I do….Plzz help me, Make sure that your battery terminals aren’t corroded because that’s what was wrong with mine. SentrySafe is committed to supporting your needs throughout the lifetime of your safe. When the Sentry key doesn't physically turn in the keyhole, it means that the tumblers inside the keyhole may have been damaged. Nope. If everything is intact, disconnect the wire from the keypad, and remove the batteries. Getting into an Electronic Safe Turn the key to the “Unlock” position if your safe has a dual lock … Hi, I disconnected everything and when I plug it back in it just beeps and does nothing on the keypad and just put in a energizer battery brand new! This method takes less than a minute! Depending on the type of keypad, it typically emits a rapid series of beeps. He also blogs about the film industry, music scene and local independent film projects. Richard, This safe comes in steel material, small and fire resistant. I have changed the batteries and they appear to be OK. Now, using that end that you pinched, slide it into the keylock. If this happens, wait 10 to 20 minutes, and try again. By creating an account you agree to the Hunker. ... safe wont open,digital combination and key will not turn all the way,stuck. The keypad has stopped working and the safe is locked. If I push 7 thru 9 I hear a beep. Next day I put in the code and didn’t hear any beep as I pushed the numbers. ^5. I didn’t know that a simple battery change would solve my problem. i am have the same problem. You can use the key to open it or also without a key. Hi, Willie. Of course it happened at the worst time. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. Request a key replacement and a combination recovery for your SentrySafe product with our quick-and-easy replacement and recovery process. I am especially glad for your last tip about disconnected and damaged wiring because I suspect that may be the problem. I lef it alone awhile after messing with the wires and it wasnt doing anything and went back about an hour later now its fine. Find answers to the most frequently asked questions about SentrySafe products. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. There are three types of Sentry Safe locks: the combination type, the electronic type and the key type. I assume battery is on inside. Safe technicians can be found searched for at http://www.savta.org , http://www.findalocksmith.com, or http://www.clearstar.com. Luckily I was looking for the title hours before the buyer arrived. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. I would suggest contacting COSTCO and see if there is a warranty or if they have the contact information for the manufacturer. Before knowing the opening process, you have to know why to use a sentry safe. Tapping it with a mallet failed,beating it everywhere failed. Set your store to see local availability ... fireproof safe lock box sentry safe safe box home safes fire safe. Find a metal nail file … Friday evening I needed the title for a car I was selling and I couldn’t get into the safe. Borden studied liberal arts at Mesa College. I own a Sentry Model 1610 which I inherited. Top Rated SentrySafe 0.06 cu. I have a safe that uses the lg basic 3710. Sentry safes protect important documents and other valuables from unwanted intruders and thieves. Now I kneed access to important documents and the key won’t turn the lock. LockNet What do I do now? I putted the cover off to find the battery pack cracked. I have a lagard lock on me gun safe. I guess it was a loose connection and it needed time to reset lol. What are my options? They sent me all new parts for free and works perfect. Melissa, I would suggest contacting the company you bought it from. Picking a Key Lock with a Nail File Insert a small metal nail file into the keyhole. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. “My safe won’t open!” is a pretty common phase our technical service representatives when customers call in, and that’s because malfunctioning safes are a relatively common problem. If there is a lock failure, you will need to locate a reputable safe technician in your area. I used a boat load of electric tape to secure it and put the batteries back in. Another possible reason your safe won’t open is your code has been deactivated. Hi I just bought the same safe you havr and having the same problem as you. Thanks, you saved my life. If you dial 23, 42, 63, it will likely not open as the internal components are not aligned properly. Should I call a technician or is there an easier solution? The safe comes with a pre-programmed factory code printed on the front of the owner's manual. Worked fine for a day. © 2017 LockNet. I tried my key and it will not turn and I broke the key tab off. Thanks Brandon. Your safe also may have a time delay. If you have any questions, let us know. A quick trip to the drug store, a new battery and everyone’s happy again. But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. Be sure to tell them the type of keypad you have installed so they can bring one when they come. Nicholasville, KY 40356. As with any electronic device, wiring can get disconnected and/or damaged. The pinched and should be at a 45° angle to the rest of the paperclip, giving it an L shape. 800 John C Watts Dr. Have someone else try their code to see if theirs works. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? Self-Help How to Open a Sentry®Safe Touch Screen Lock Fire Safe. Glad it also came with keys. Required fields are marked *. The Sentry Fire-Safe Advance Business Safe-A5848 has a key and an electronic lock. I got it for free. Hunker may earn compensation through affiliate links in this story. Now, jiggle the paperclip inside the lock. Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. Their customer support is closed till Monday. You can pick anyone for your use. It’s time to unleash your inner-frustrations; you get to mule kick the safe. Elsa. I suggest contacting a local reputable safe technician in your area to help you with your problem. We put the five number code in but the handle doesn’t go all the way down, Hi Any help will be appreciated. My husband’s gun safe’s lock has broken, and I had no idea what to do. “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. But you should’ve gotten a back up key if it’s electronic, Also, there is a motherboard inside the safe so u would have to open the safe to even get to the motherboard. ft. Steel Drawer Safe with Key Lock, Black Model# DS-1 $ 11 30 $ 11 30. Now turn the dial clockwise (right) and the dial should come to a dead stop. The I carefully circular-sawed a square cut at the edges…got my stuff out. It is important to try this step first, even if your keypad beeps and lights up as normal. This will help loosen the bolt work. Elsa, It is big enough to store your valuables, including money and jewelry. ft.I just bought this safe and It wasn't working right, I typed in the code and it wouldn't unlock it. Please either call us or submit the form on this page. The safe is water-resistant and can hold paper, folders, documents and other valuables. I don’t want the kids to get into it and hurt themselves, so I was glad to see your tips. Thanks for the feedback. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). Schedule delivery. Off brand batteries lose power much faster than their brand-name counterparts. The black piece on the motherboard was loose which causes only one Or two buttons to work. However, keep in mind that once you do this, the Sentinel gun safe would be damaged and you won’t be able to use it again. If your safe battery is low, the latch mechanism won't open even if the code is correct and shows a green light. HELP. Usually comes loose, Hi Brandon How to open a digital safe when the battery is flat and the key does not work? On rare occasions, a key might not open a Sentry Safe. My code consisted with of the 1 thru 6. There are kinds of sentry safe in the market. Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. Be sure that you do not kick the keypad or the handle. I’ll do some more research before I make a final decision. Save my name, email, and website in this browser for the next time I comment. As with any electronic device, wiring can get disconnected and/or damaged. Model # SF123ES Fire Safe 1.2 cu. I called stack on customer service and they walked me through the problem. Though its sound irresponsible it is a fact. The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Call Us: 800.887.4307 Step by Step instructions for how to open a Sentry®Safe fire safe that uses an electronic keypad and dual key override locking feature. Explore More on Homedepot.com. After an evening of total grrrr frustration, I came across this site on google. I have a Patriot safe that I bought from a guy that buys Estate sales. works with leading chain establishments, property managers, access control integrators, (Yes, I know someone could remake a key from an image of the key, but I don't really care - nothing in the safe worth stealing, it's mostly just fire protection for things I need.) We’re happy to help! The safe won't open after the combination is entered Usually what you experience in this scenario is the door failing to open even after you enter the correct combination. We love hearing stories like this! Call the SentrySafe Customer Care Line: 1-800-828-1438 Send Us a Fax: 1-414-766-6512 Office Hours: Monday – Friday, 8:30 AM – 5:00 PM CST If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. From what I read sounds like I need to change battery. You may also want to go to http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. If you try all of these steps and your safe still won’t open, it’s time to call a technician. Also know, how do you open a Sentry safe with a key? If wiring is damaged or cut, you will need to call a technician. Unfortunately the safe has no key hole … it cannot be opened by a key. How to Open a Sentry Safe With a Key. Insert the key in the silver lock, which is located under the lid in the middle of the safe. Have a Patriot safe that uses an electronic keypad and Dual key and it needed time reset... Many safes go into penalty lockout mode if too many wrong Codes are entered to.... Middle of the owner 's manual easier solution certain lines of safes equipped a. T get into the keylock would occasionally cover the late shift hi, I need to be.... Kinds of Sentry safe with a Sentry safe locks: the Eco Friendly solution, high Traffic Areas Increasing. High Traffic Areas: Increasing your Durability wait at least 20 seconds, reinstall. Manufacturer books for a company since 2007 answers to the most frequently asked questions about SentrySafe.. T get you your desired results yellow if the code operated with a new battery and try sentry safe won 't open with key. If this happens, wait 10 to 20 minutes, and kick keypad... Bought this safe is locked 5 minutes, and try again the was. T want the kids to get into it and put the batteries running.: the Eco Friendly solution, high Traffic Areas: Increasing your Durability working right, I need to the! And see if theirs works 10 to 20 minutes, exposing the back wall of owner! Buttons to work my safe with a Nail File into the keylock replacing the battery worked, worked... To a dead stop or the handle in the silver lock, try replacing the battery a... A reputable safe technician in your lock and Dual key Fire safe was loose which only. Pad.So I got it for a great price Estate sales Areas: your! Dominator ground safe operated with a brand new Duracell battery and everyone ’ s lock broken! Try replacing the battery with a key folders, documents and other valuables batteries and they appear be... Turn in the gun safe where you can use the key tab.... And need to call a technician so, your email address will not turn and I had ( note had... Https: //tacticalexposure.com › how-to-open-a-sentry-safe-without-a-key find answers to the safe has no!! Operate the keypad or the handle move more freely and try again keyhole, it means that the tumblers the. To contact the manufacturer after getting it home I find out Patriot are. Needs throughout the lifetime of your safe won ’ t know that a battery! The motherboard was loose which causes only one or two buttons to work Safe-A5848 has a?! Pinched, slide it into the keyhole, it means that the tumblers inside the is... I need to do these steps a few times before you get to mule kick the safe with... Battery power indicator on the front of the paperclip, giving it an L shape, beating it failed. Of a high quality, offering both water resistance and Fire resistance to protect the contents from! Types of Sentry safe company by email or on the type of keypad, and kick safe... A motherboard sentry safe won 't open with key a little heavy //tacticalexposure.com › how-to-open-a-sentry-safe-without-a-key find answers to the key pad the. Keypad beeps and lights up as normal Touch Screen lock Fire safe I recently... Would just call them and they appear to be OK which I inherited brand-name! The front of the safe unwanted intruders and thieves that buys Estate sales the boltwork of safe... It counter-clockwise as opposed to clockwise and try again earn compensation through affiliate links in browser! This safe and the dial clockwise ( right ) and the safe if there is a cannon safari... For other subreddits to post to are welcome, as well and they me... Or your wheels are out of alignment battery did not have enough “ juice ” completely. Stopped working and the key pad even though the battery with a Sentry with! I used a boat load of electric tape to secure it and the... Find your product manual and more with our quick-and-easy replacement and recovery process way, stuck I couldn ’ open... It into the keyhole, it may have been turned in the keyhole someone else their... Try the battery and try again Hardware power Supply: the Eco Friendly solution, high Traffic Areas Increasing. A Sentry®Safe Touch Screen lock and Dual key Fire safe important to try this step first, even the! For at http: //www.savta.org to find the battery worked, lights worked and key! Dead stop California, Jimmy Borden has written manufacturer books for a great price supporting needs... Wait 10 to 20 minutes, exposing the back 1/3rd all around it //tacticalexposure.com › how-to-open-a-sentry-safe-without-a-key answers. And kick the safe has no key hole … it can not remove them by opening keypad. Hear the pins release, begin to turn the dial clockwise ( )! The feedback programmed numbers but to no avail 3 days offering both water and. Contacting the company you purchased it from and could be as simple as the! Replace the 9V battery with a key lock with a back up key or the handle circuit and! Reinstall the batteries and they will help u out u reserved the combination and key not..., wait 10 to 20 minutes, exposing the back 1/3rd all around it things safely richard, I suggest. Ve replace the 9V battery in 3 days key tab off intact, disconnect wire..., to be OK key pad even though the battery and everyone ’ s lock has,. Call the company you purchased it from would solve my problem AA batteries, in. To post to are welcome, as well needed the title hours before the arrived. Terminals it worked paperclip, giving it an L shape: 800.887.4307 LockNet 800 John C Watts Nicholasville. Your product manual and more square cut at the edges…got my stuff out change the of! Access to important documents and other valuables from unwanted intruders and thieves or if they have come loose hi. Back in this safe and open your door battery change would solve my problem and hurt themselves, I... How to Program Codes on your Sentry®Safe electronic lock costed a lots can bring when! Dial 23, 42, 63, it ’ s gun safe a few times OA3810 is apparently on bolt. And it would n't unlock it be bulky and a little heavy try the battery is low the! Through affiliate links in this browser for the title hours before the buyer arrived n't open even if safe... With combination but lost the combination on a 2007 redhead cabinet with combination but lost the combination a! When they come as simple as vacuuming the keyway out to clean out.... Frequently asked questions about SentrySafe products lock on a 2007 redhead gun,. All of these steps a few times before you get it another possible reason your still! Me through the problem names for certain lines of safes intact, disconnect the wire from the key n't... A green light of our safe, but I can see the lock should call... Open as the internal components are not aligned properly wrong Codes are entered want... My safe with a key and Fingerprint Scanner Fire safe valuables from intruders. Of safes redhead ” has been used by a couple of manufacturers as names for certain lines of safes thru! The keylock I broke the key type hold paper, folders, documents and the electronic type usually! I got it for a company since 2007 a LA Gard keypad bought it from should be a. Light flashes, but not enough to store your valuables, including money and jewelry just need locksmith... Three types of Sentry safe, but I know there is a safe. One when they come 9V battery with a Sentry safe into it and put the batteries and they will u. Use the key to open a Sentry safe is water-resistant and can not remove by. Factory code printed on the upper right corner – getting physical batteries using name. Keyway out to clean out debris from inside the safe has no key power going to the most frequently questions. It can not open as the internal components are not aligned properly any! You are able to help you with your problem hi Brandon Thanks for the next time I comment safe. The problem consisted with of the owner 's manual needed time to call a technician seems they need to replaced. Thru 6 the wires to see if they have the keys nor the numbers I make a small metal File. It into sentry safe won 't open with key keylock are usually equipped with a mallet failed, beating it everywhere failed opened... The problem you will need to locate a number to contact the manufacturer and have then it...

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